Terms and Conditions – Hotel Zenden Maastricht

  1. Definitions
    • Hotel Zenden: Refers to the hotel located at St. Bernardusstraat 5, 6211 HL Maastricht.
    • Guest: The person who makes a reservation or stays at the hotel.
    • Agreement: The reservation confirmation together with these terms and conditions constitute the agreement between the guest and Hotel Zenden.
  2. Minimum Age
    The minimum age to stay at Hotel Zenden is 18 years.
  3. Booking and Payment
    Arrival and departure dates are fixed when booking. Payment must be made in advance or at the latest upon arrival, including tourist tax and VAT.
    A pre-authorization may be performed at any time. When using a credit card, it must be in the guest’s name.
  4. Check-in and Check-out
    Check-in is possible daily between 15:00 and 18:00. Early check-in is available upon request and for an additional fee. Check-in outside these hours is only possible after prior consultation.
    During holidays and/or peak seasons, different check-in times may apply.
    Check-out must take place no later than 11:00. Late check-out without prior arrangement will be charged the late check-out rate. Late check-out can be booked in advance for an additional fee.
    Every guest must present a valid ID upon arrival.
  5. Cancellation and No-show
    Cancellations or changes must be notified by email (info@zenden.nl) according to the tariff policy. In case of no-show without notification, 100% of the stay will be charged and the hotel reserves the right to re-rent the room.
  6. Deposit
    A deposit may be requested (cash or credit card). This deposit covers any damages or violations of house rules. In case of serious violations, the right to refund is forfeited.
  7. Parties, Disturbance, and Drug Possession
    Parties or gatherings exceeding the maximum room occupancy are not permitted. Violation results in immediate eviction without refund and a minimum fine of €250. Confetti and decorations are also prohibited.
    Smoking, vaping, and drug use, including drug possession, are strictly forbidden. Violation leads to immediate eviction without refund. Smoke odor in the room will result in an extra day charge. Nitrous oxide (laughing gas) will be confiscated (no refund) and a €100 fee will be charged.
  8. Pets
    Pets are not allowed. Violation will result in a minimum cleaning fee of €250. Additional cleaning or damage costs will be invoiced separately.
  9. Bicycles
    Bicycles are not allowed inside the hotel or studios. Violation of this rule may result in immediate eviction without refund.
  10. Photography and Video
    Commercial recordings are only permitted with prior written consent. Unauthorized use will incur a charge of €1000 per day plus the full deposit.
  11. Privacy and Access
    We respect your privacy but reserve the right to enter the room in emergencies or when house rules are violated. The police will be involved in serious cases.
  12. Liability
    Guests are liable for any damage or loss caused during their stay. Hotel Zenden is not responsible for theft, injury, or damage unless caused by gross negligence on our part.
  13. Complaints
    Any complaints regarding stay, goods, and/or invoice should be reported as soon as possible during the stay so the hotel can immediately address the issue. If not reported during the stay, no refund or compensation will be granted afterward. Complaints can also be submitted in writing via info@zenden.nl.
  14. Lost and Found
    Left items are kept for a maximum of 2 months (excluding food and drinks). Shipping costs are at the guest’s expense.
  15. Description
    Descriptions, sizes, colors, and details of photos and/or drawings in price lists and/or catalogs are for informational purposes only and are not binding.
  16. Force Majeure
    In case of force majeure or unforeseen circumstances beyond the hotel’s control, Hotel Zenden reserves the right to accommodate the guest at a partner hotel, preferably nearby, without compensation.
  17. Damage
    All damage caused by the guest to rooms, furnishings, or other hotel or third-party property must be paid in full and without dispute, no later than upon departure.
  18. Disputes and Access
    The guest accepts these terms and conditions at the time of reservation or at the latest upon arrival and declares to understand and agree to them. The guest shall comply with the hotel’s rules and staff instructions.
    Hotel Zenden reserves the right to terminate the stay without notice in case of repeated violation of house rules or disturbance of order and peace. In such case, the guest must leave immediately without refund. Future access may also be denied if necessary.
  19. Applicable Law
    All agreements are governed by Dutch law.